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fix: add callout for desk in hitl guides #480

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Merged
adkah merged 1 commit into from
May 14, 2026
Merged

fix: add callout for desk in hitl guides #480

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6 changes: 6 additions & 0 deletions get-started/manage-your-agent/human-handoff.mdx
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Expand Up @@ -5,6 +5,12 @@ tag: Plus

If you want to allow a live agent to join your agent's conversations, you can configure this in the **<Icon icon="message-square-reply"/> Human Handoff** section of your bot's menu.

<Warning>
For new workspaces, Human Handoff has moved to [Botpress Desk](https://botpress.com/desk), our new AI helpdesk for modern support teams. Go to **Human Handoff > Open Botpress Desk** to get started setting up your workspace.

Users on existing workspaces can follow the steps below and continue using the legacy HITL integration.
</Warning>

## Setup

To get started using Human Handoff, you need to install and configure the official Human-in-the-Loop (HITL) integration:
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5 changes: 5 additions & 0 deletions integrations/integration-guides/hitl/introduction.mdx
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Expand Up @@ -15,6 +15,11 @@ import Triggers from '/snippets/integrations/triggers/botpress/hitl.mdx'

<OpenInHub integration={integrationVersions.hitl}/>

<Warning>
For new workspaces, HITL has moved to [Botpress Desk](https://botpress.com/desk), our new AI helpdesk for modern support teams. From your dashboard, go to <Icon icon="message-square-reply"/> **Human Handoff > Open Botpress Desk** to get started setting up your workspace.

Users on existing workspaces can follow the steps below and continue using the legacy HITL integration.
</Warning>

The Human-in-the-Loop (HITL) integration allows members of your Workspace to:

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