SMS notifications feature for national programmes

docs/_includes/custom-components/campaign-feature-list.html

@@ -48,7 +48,8 @@ <h3 class="nhsuk-heading-s">Message channels</h3>
     <tr class="nhsuk-table__row">
       <td class="nhsuk-table__cell">NHS App messages
         <div class="nhsuk-hint">
-          Includes push notifications that are sent between 6am and 10pm to support sociable hours
+          <p class="nhsuk-body">Includes push notifications that are sent between 6am and 10pm to support sociable hours.</p>
+          <p class="nhsuk-body">If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.</p>
         </div>
       </td>
       <td class="nhsuk-table__cell">

docs/_includes/custom-components/direct-message-feature-list.html

@@ -48,7 +48,8 @@ <h3 class="nhsuk-heading-s">Message channels</h3>
     <tr class="nhsuk-table__row">
       <td class="nhsuk-table__cell">NHS App messages
         <div class="nhsuk-hint">
-          Includes push notifications that are sent between 6am and 10pm to support sociable hours
+          <p class="nhsuk-body">Includes push notifications that are sent between 6am and 10pm to support sociable hours.</p>
+          <p class="nhsuk-body">If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.</p>
         </div>
       </td>
       <td class="nhsuk-table__cell">

docs/_includes/custom-components/transactional-feature-list.html

@@ -48,7 +48,8 @@ <h3 class="nhsuk-heading-s">Message channels</h3>
     <tr class="nhsuk-table__row">
       <td class="nhsuk-table__cell">NHS App messages
         <div class="nhsuk-hint">
-          Includes push notifications that are sent between 6am and 10pm to support sociable hours
+          <p class="nhsuk-body">Includes push notifications that are sent between 6am and 10pm to support sociable hours.</p>
+          <p class="nhsuk-body">If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.</p>
         </div>
       </td>
       <td class="nhsuk-table__cell">

docs/pages/about/new-and-upcoming-features.md

@@ -24,11 +24,11 @@ You can [contact us]({% link pages/support/support.md %}) if you:
 
 ## Latest features and updates
 
-- Enabled users to send text message notifications to prompt recipients to read their messages in the NHS App
-- Enabled users to create and manage their own message templates
-- Enabled multiple users to access the same service account so teams can manage work at the same time
-- Let users provide alternative contact details in approved circumstances
-- Introduced more choice for message plan fallback timings (1 to 72 hours), giving users more flexibility to match message urgency
+- Eligible national programmes can send text message notifications to prompt recipients to read their messages in the NHS App
+- Users can create and manage their own message templates
+- Multiple users can access the same service account so teams can manage work at the same time
+- Users can provide alternative contact details in approved circumstances
+- Users have more choice for message plan fallback timings (1 to 72 hours), giving more flexibility to match message urgency
 
 ## What we're working on now
 

docs/pages/about/nhs-app-messages.md

@@ -62,3 +62,14 @@ When a recipient receives a NHS App message, a badge notification will appear on
     alt="A screenshot of the NHS App icon with a red badge showing 1 notification."
     caption="An example of a badge notification pushed by the NHS App when a message is sent to a recipient’s NHS App inbox."
 %}
+
+### If a recipient has push notifications turned off
+
+A recipient can receive a text message instead, which tells them they have a new message in the NHS App.
+
+This feature is currently available to national programmes where:
+
+- the message plan uses the NHS App first, with fallbacks to text messages or letters
+- the message is not in an additional language or accessible format, such as Braille or large print
+
+This feature will be available to more organisations later in 2026.

docs/pages/using-nhs-notify/delivery-times.md

@@ -23,9 +23,18 @@ Find out about delivery times for:
 
 NHS Notify can send NHS App messages to recipients with the NHS App at any time.
 
-If a recipient has notifications turned on, they’ll also receive a push notification.
+### If a recipient has push notifications turned on
 
-Push notifications are only sent to recipients between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am.
+They will receive a push notification between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am the following day.
+
+### If a recipient has push notifications turned off
+
+They will receive a text message instead, which tells them they have a new message in the NHS App.
+
+{% include components/inset-text.html
+  text="This feature is currently available to eligible national programmes. It will be available to more organisations later in 2026."
+  classes='nhsuk-u-margin-top-2'
+%}
 
 [Learn more about NHS App messages]({% link pages/about/nhs-app-messages.md %}).