diff --git a/get-started/manage-your-agent/human-handoff.mdx b/get-started/manage-your-agent/human-handoff.mdx index 777e0e23..c6254606 100644 --- a/get-started/manage-your-agent/human-handoff.mdx +++ b/get-started/manage-your-agent/human-handoff.mdx @@ -5,6 +5,12 @@ tag: Plus If you want to allow a live agent to join your agent's conversations, you can configure this in the ** Human Handoff** section of your bot's menu. + + For new workspaces, Human Handoff has moved to [Botpress Desk](https://botpress.com/desk), our new AI helpdesk for modern support teams. Go to **Human Handoff > Open Botpress Desk** to get started setting up your workspace. + + Users on existing workspaces can follow the steps below and continue using the legacy HITL integration. + + ## Setup To get started using Human Handoff, you need to install and configure the official Human-in-the-Loop (HITL) integration: diff --git a/integrations/integration-guides/hitl/introduction.mdx b/integrations/integration-guides/hitl/introduction.mdx index e19ddd7d..c0746735 100644 --- a/integrations/integration-guides/hitl/introduction.mdx +++ b/integrations/integration-guides/hitl/introduction.mdx @@ -15,6 +15,11 @@ import Triggers from '/snippets/integrations/triggers/botpress/hitl.mdx' + + For new workspaces, HITL has moved to [Botpress Desk](https://botpress.com/desk), our new AI helpdesk for modern support teams. From your dashboard, go to **Human Handoff > Open Botpress Desk** to get started setting up your workspace. + + Users on existing workspaces can follow the steps below and continue using the legacy HITL integration. + The Human-in-the-Loop (HITL) integration allows members of your Workspace to: