Issue Description
Something's going on with the e-mails sent from self hosted instances.
E-mails sent from the same e-mail address using SMTP.
Signature requests e-mails like:
"John Smith has requested you to sign Contract PDF" go to Spam/Junk.
But other e-mails like "Document Contract PDF has been signed by all parties" go to the Inbox just fine.
Tested with Gmail, Hotmail/Outlook and Yahoo. Same result.
I think it might be related to the e-mail format.
Can you please look into this?
Expected Behavior
Signature requests should not go to spam.
Current Behavior
Only signature requests go to spam.
Steps to reproduce
- Create self hosted instance
- Configure SMTP with your own domain
- Make sure SPF, DKIM, DMARC is configured properly and your domain is not blacklisted
- Test sending a Signature Request
Screenshots of the issue(optional)
Went to Spam/Junk

Went to Inbox

Operating System [e.g. MacOS Sonoma 14.1, Windows 11]
Debian 13
What browsers are you seeing the problem on?
Chrome
What version of OpenSign™ are you seeing this issue on? [e.g. 1.0.6]
2.38.0
What environment are you seeing the problem on?
Hosted (app.yourdomain.com)
Please check the boxes that apply to this issue report.
Code of Conduct
Issue Description
Something's going on with the e-mails sent from self hosted instances.
E-mails sent from the same e-mail address using SMTP.
Signature requests e-mails like:
"John Smith has requested you to sign Contract PDF" go to Spam/Junk.
But other e-mails like "Document Contract PDF has been signed by all parties" go to the Inbox just fine.
Tested with Gmail, Hotmail/Outlook and Yahoo. Same result.
I think it might be related to the e-mail format.
Can you please look into this?
Expected Behavior
Signature requests should not go to spam.
Current Behavior
Only signature requests go to spam.
Steps to reproduce
Screenshots of the issue(optional)
Went to Spam/Junk

Went to Inbox

Operating System [e.g. MacOS Sonoma 14.1, Windows 11]
Debian 13
What browsers are you seeing the problem on?
Chrome
What version of OpenSign™ are you seeing this issue on? [e.g. 1.0.6]
2.38.0
What environment are you seeing the problem on?
Hosted (app.yourdomain.com)
Please check the boxes that apply to this issue report.
Code of Conduct