From 6bbaa727d4b85977212429e5849d6711bef66829 Mon Sep 17 00:00:00 2001 From: jamestynan-content Date: Mon, 20 Apr 2026 09:07:01 +0000 Subject: [PATCH 1/3] Added content about SMS notifications --- .../custom-components/campaign-feature-list.html | 3 ++- .../direct-message-feature-list.html | 3 ++- .../transactional-feature-list.html | 3 ++- docs/pages/about/new-and-upcoming-features.md | 2 +- docs/pages/about/nhs-app-messages.md | 11 +++++++++++ docs/pages/using-nhs-notify/delivery-times.md | 15 +++++++++++++-- 6 files changed, 31 insertions(+), 6 deletions(-) diff --git a/docs/_includes/custom-components/campaign-feature-list.html b/docs/_includes/custom-components/campaign-feature-list.html index 0e53bc3..8d703b2 100644 --- a/docs/_includes/custom-components/campaign-feature-list.html +++ b/docs/_includes/custom-components/campaign-feature-list.html @@ -48,7 +48,8 @@

Message channels

NHS App messages
- Includes push notifications that are sent between 6am and 10pm to support sociable hours +

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/_includes/custom-components/direct-message-feature-list.html b/docs/_includes/custom-components/direct-message-feature-list.html index 185b41d..27853b4 100644 --- a/docs/_includes/custom-components/direct-message-feature-list.html +++ b/docs/_includes/custom-components/direct-message-feature-list.html @@ -48,7 +48,8 @@

Message channels

NHS App messages
- Includes push notifications that are sent between 6am and 10pm to support sociable hours +

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/_includes/custom-components/transactional-feature-list.html b/docs/_includes/custom-components/transactional-feature-list.html index db7d935..15741af 100644 --- a/docs/_includes/custom-components/transactional-feature-list.html +++ b/docs/_includes/custom-components/transactional-feature-list.html @@ -48,7 +48,8 @@

Message channels

NHS App messages
- Includes push notifications that are sent between 6am and 10pm to support sociable hours +

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/pages/about/new-and-upcoming-features.md b/docs/pages/about/new-and-upcoming-features.md index e520fe2..b65a895 100644 --- a/docs/pages/about/new-and-upcoming-features.md +++ b/docs/pages/about/new-and-upcoming-features.md @@ -24,7 +24,7 @@ You can [contact us]({% link pages/support/support.md %}) if you: ## Latest features and updates -- Enabled users to send text message notifications to prompt recipients to read their messages in the NHS App +- Enabled eligible national programmes to send text message notifications to prompt recipients to read their messages in the NHS App - Enabled users to create and manage their own message templates - Enabled multiple users to access the same service account so teams can manage work at the same time - Let users provide alternative contact details in approved circumstances diff --git a/docs/pages/about/nhs-app-messages.md b/docs/pages/about/nhs-app-messages.md index 1daa703..dbbbab7 100644 --- a/docs/pages/about/nhs-app-messages.md +++ b/docs/pages/about/nhs-app-messages.md @@ -62,3 +62,14 @@ When a recipient receives a NHS App message, a badge notification will appear on alt="A screenshot of the NHS App icon with a red badge showing 1 notification." caption="An example of a badge notification pushed by the NHS App when a message is sent to a recipient’s NHS App inbox." %} + +### If a recipient has push notifications turned off + +A recipient can receive a text message instead, which tells them they have a new message in the NHS App. + +This feature is currently available to national programmes where: + +* the message plan uses the NHS App first, with fallbacks to text messages or letters +* the message is not in an additional language or accessible format, such as Braille or large print + +This feature will be available to more organisations later in 2026. diff --git a/docs/pages/using-nhs-notify/delivery-times.md b/docs/pages/using-nhs-notify/delivery-times.md index b26c50c..5b9b5cc 100644 --- a/docs/pages/using-nhs-notify/delivery-times.md +++ b/docs/pages/using-nhs-notify/delivery-times.md @@ -23,9 +23,20 @@ Find out about delivery times for: NHS Notify can send NHS App messages to recipients with the NHS App at any time. -If a recipient has notifications turned on, they’ll also receive a push notification. +## If a recipient has push notifications turned on + +They will receive a push notification between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am. + +## If a recipient has push notifications turned off + +They will receive a text message instead, which tells them they have a new message in the NHS App. + +{% include components/inset-text.html + text="This feature is currently available to eligible national programmes. We'll make it available to more organisations later in 2026." + classes='nhsuk-u-margin-top-2' +%} + -Push notifications are only sent to recipients between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am. [Learn more about NHS App messages]({% link pages/about/nhs-app-messages.md %}). From 35eace79bf1bce404711f662d13aa86c22011c6a Mon Sep 17 00:00:00 2001 From: jamestynan-content Date: Mon, 20 Apr 2026 09:23:12 +0000 Subject: [PATCH 2/3] Markdown fixes --- docs/pages/about/nhs-app-messages.md | 4 ++-- docs/pages/using-nhs-notify/delivery-times.md | 2 -- 2 files changed, 2 insertions(+), 4 deletions(-) diff --git a/docs/pages/about/nhs-app-messages.md b/docs/pages/about/nhs-app-messages.md index dbbbab7..a143c1d 100644 --- a/docs/pages/about/nhs-app-messages.md +++ b/docs/pages/about/nhs-app-messages.md @@ -69,7 +69,7 @@ A recipient can receive a text message instead, which tells them they have a new This feature is currently available to national programmes where: -* the message plan uses the NHS App first, with fallbacks to text messages or letters -* the message is not in an additional language or accessible format, such as Braille or large print +- the message plan uses the NHS App first, with fallbacks to text messages or letters +- the message is not in an additional language or accessible format, such as Braille or large print This feature will be available to more organisations later in 2026. diff --git a/docs/pages/using-nhs-notify/delivery-times.md b/docs/pages/using-nhs-notify/delivery-times.md index 5b9b5cc..694655b 100644 --- a/docs/pages/using-nhs-notify/delivery-times.md +++ b/docs/pages/using-nhs-notify/delivery-times.md @@ -36,8 +36,6 @@ They will receive a text message instead, which tells them they have a new messa classes='nhsuk-u-margin-top-2' %} - - [Learn more about NHS App messages]({% link pages/about/nhs-app-messages.md %}). ## Emails From 243eafe60fb8a6ab1cea2f4ecda7f6e61e591b4a Mon Sep 17 00:00:00 2001 From: jamestynan-content Date: Mon, 20 Apr 2026 14:19:57 +0000 Subject: [PATCH 3/3] Changes following 2i --- .../custom-components/campaign-feature-list.html | 2 +- .../custom-components/direct-message-feature-list.html | 2 +- .../custom-components/transactional-feature-list.html | 2 +- docs/pages/about/new-and-upcoming-features.md | 10 +++++----- docs/pages/using-nhs-notify/delivery-times.md | 8 ++++---- 5 files changed, 12 insertions(+), 12 deletions(-) diff --git a/docs/_includes/custom-components/campaign-feature-list.html b/docs/_includes/custom-components/campaign-feature-list.html index 8d703b2..c86bdc9 100644 --- a/docs/_includes/custom-components/campaign-feature-list.html +++ b/docs/_includes/custom-components/campaign-feature-list.html @@ -48,7 +48,7 @@

Message channels

NHS App messages
-

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

Includes push notifications that are sent between 6am and 10pm to support sociable hours.

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/_includes/custom-components/direct-message-feature-list.html b/docs/_includes/custom-components/direct-message-feature-list.html index 27853b4..3632867 100644 --- a/docs/_includes/custom-components/direct-message-feature-list.html +++ b/docs/_includes/custom-components/direct-message-feature-list.html @@ -48,7 +48,7 @@

Message channels

NHS App messages
-

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

Includes push notifications that are sent between 6am and 10pm to support sociable hours.

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/_includes/custom-components/transactional-feature-list.html b/docs/_includes/custom-components/transactional-feature-list.html index 15741af..cb61ae8 100644 --- a/docs/_includes/custom-components/transactional-feature-list.html +++ b/docs/_includes/custom-components/transactional-feature-list.html @@ -48,7 +48,7 @@

Message channels

NHS App messages
-

Includes push notifications that are sent between 6am and 10pm to support sociable hours

+

Includes push notifications that are sent between 6am and 10pm to support sociable hours.

If push notifications are turned off, eligible national programmes can send a text message (SMS) instead. The text message tells recipients they have a new message in the NHS App.

diff --git a/docs/pages/about/new-and-upcoming-features.md b/docs/pages/about/new-and-upcoming-features.md index b65a895..69164d9 100644 --- a/docs/pages/about/new-and-upcoming-features.md +++ b/docs/pages/about/new-and-upcoming-features.md @@ -24,11 +24,11 @@ You can [contact us]({% link pages/support/support.md %}) if you: ## Latest features and updates -- Enabled eligible national programmes to send text message notifications to prompt recipients to read their messages in the NHS App -- Enabled users to create and manage their own message templates -- Enabled multiple users to access the same service account so teams can manage work at the same time -- Let users provide alternative contact details in approved circumstances -- Introduced more choice for message plan fallback timings (1 to 72 hours), giving users more flexibility to match message urgency +- Eligible national programmes can send text message notifications to prompt recipients to read their messages in the NHS App +- Users can create and manage their own message templates +- Multiple users can access the same service account so teams can manage work at the same time +- Users can provide alternative contact details in approved circumstances +- Users have more choice for message plan fallback timings (1 to 72 hours), giving more flexibility to match message urgency ## What we're working on now diff --git a/docs/pages/using-nhs-notify/delivery-times.md b/docs/pages/using-nhs-notify/delivery-times.md index 694655b..d7121f5 100644 --- a/docs/pages/using-nhs-notify/delivery-times.md +++ b/docs/pages/using-nhs-notify/delivery-times.md @@ -23,16 +23,16 @@ Find out about delivery times for: NHS Notify can send NHS App messages to recipients with the NHS App at any time. -## If a recipient has push notifications turned on +### If a recipient has push notifications turned on -They will receive a push notification between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am. +They will receive a push notification between 6am and 10pm. If you send a message outside of these hours, the notification will be sent from 6am the following day. -## If a recipient has push notifications turned off +### If a recipient has push notifications turned off They will receive a text message instead, which tells them they have a new message in the NHS App. {% include components/inset-text.html - text="This feature is currently available to eligible national programmes. We'll make it available to more organisations later in 2026." + text="This feature is currently available to eligible national programmes. It will be available to more organisations later in 2026." classes='nhsuk-u-margin-top-2' %}